Profile

QUALITY MANAGEMENT

The company began its operations in 1992 and during this period provided its services not only for the Slovak, but also the Czech, Ukrainian, Hungarian and Austrian markets. The Quality Management System implemented in the company sféra, a.s. in 2002 is fully in compliance with the requirements of ISO 9001:2015

PRODUCT AND SERVICE QUALITY

Our motto we started with

"What was enough yesterday is not enough today"

is proven valid as our leading mission. Customer satisfaction, product and service quality are the main criteria in our decisions related to future. We are ready and able to satisfy fully ever increasing market requirements - whether related to application of the newest technology, or to information systems reliability and safety, or to data management, security as well as added value for hundreds of our satisfied users.

CUSTOMER SATISFACTION

We do care about our clients beyond and above industry standards.
We provide our customers with full and complex support through all phases and steps of the information system project life cycle:

Initiation
- including participation on feasibility study, project scope and project charter

Planning
- including resource, quality, communication and risk plans preparation leading to
statement of work

Execution
- including time plan, quality management process and change management, risk
management and communication management processes and

Closure.

We are always considering integration with existing complementary solutions already in place. Our strength is underlined by high quality of our service and further development of our solutions.

OUR QUALIFICATIONS

Use of progressive technologies is double guaranteed:
- By partnership and cooperation with leading global information technology companies
- Google, Microsoft, Bentley Systems Incorporated, Oracle and Hewlett-Packard,
- By our highly qualified team of managers, engineers, programmers and the entire supporting staff.
All our solutions are made to implement further technological developments easily and in full. Implementation of intranet technologies to the network and enabling access to client's relevant information available on each customer's workstation without significant expense is a standard.

COMPLEXNESS AND QUALITY OF OUR SERVICES

Having learned from many years of our experience that quality software solution is only one of the conditions for success of any information system our emphasis on providing high quality and complex services related to the information system application and operation. Quality service can be provided only by personnel who have detailed and in-depth knowledge of both application software and system environment, as well as thorough knowledge of customer's problems. Therefore we have established and are supporting long term cooperation with large companies and we have built joint teams with their experts to address issues related to wide range of tasks dealing with information system requirements and possibilities.

GIS and TIS

Integral part of our logo is "Graphic Information Systems". This heading stands for reason: we emphasise computer graphics in all our solutions - first of all graphic communication which is the most natural and friendliest for its users. Our partnership and close cooperation with Bentley Systems, a renowned U.S. company, is of a strategic importance, as it offers progressive, worldwide recognized and globally used graphic products and environment. The same applies to our relations with Oracle, leader in cutting edge database technology. GIS is usually understood as "Geographic Information Systems", i.e. information systems for which geographic position of objects - whether in space, in territory, or on maps - is a dominant information enabling to work with maps, scales, projections, positions, distances, areas and routes. Our graphic solutions are broader, but of course they include these aspects using the GIS environment of our partner Bentley Systems - MicroStation GeoGraphics. Our Department of Cartography has proven expertise in all phases of preparation and production a high quality professional cartographic products and maps for foreign clients. Therefore, if requested by a client, we are capable to improve implementation of information software by our own map for the GIS solution. In practice of sféra, a.s., features of GIS are integral part of our broader designed "Technical Information Systems" - TIS.

WHERE THE VALUE IS

Our emphasis as to the long term evolution of information systems is on further development of information technology in use - stressing specifically maintenance, updating and security of the customer's databases. We believe that these are the real valuables worth more than technological or application software.

OUR COMPANY IS HERE FOR YOU

We are ready and willing to offer you our means and tools, our expertise and our full cooperation for the entire life cycle of your information systems.

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Negotiations with representatives of the Ukrainian market operator

Development and provision of a power outage prediction service

We presented the flexibility of energy markets during the eFocus presentation

Profile

QUALITY MANAGEMENT

PRODUCT AND SERVICE QUALITY

CUSTOMER SATISFACTION