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Evaluation of external services providers

For a long time SFÉRA, a.s., uses evaluation process of external services providers. Providers are evaluated in terms of meeting requirements of the company and based on evaluation criteria.

External providers of goods and services are divided into categories:

Regular provider

Key provider

Decisive criteria for the evaluation of key providers are:

Value of individual criteria depends on the group to which it applies (only the same groups can be compared).

Each of above-mentioned criteria is evaluated by the following grades:

4 - Full sufficiency, fulfillment beyond the requirements
3 - Compliance with requirements and expectations
2 - Minor deficiencies in providing services or implementation
1 - Inability to meet the requirements, incompliance with requirements

Grade  

Evaluation

 Description of evaluation

12 to 16

Sufficient

Continuation of contractual relationship

7 to 11

Sufficient with objections         

External provider will be notified of mistakes and will be asked to make corrections

Less than 6         

Insufficient

External provider may be excluded from the list of external providers of SFÉRA, a.s.


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